Our Refund Philosophy
At Cal Spas At Summit County, we believe in transparent and fair business practices. We understand that circumstances can change, and we want to ensure our refund policy reflects our commitment to customer satisfaction while maintaining the integrity of our construction projects.
Construction Project Refunds
Project Deposits and Payment Terms
For construction projects, we typically work with the following payment structure:
- 50% deposit to secure your project start date
- 25% payment at project milestone completion
- 25% final payment upon project completion and your approval
Cancellation Policy
If you need to cancel your construction project, the following terms apply:
Before Project Start
If you cancel before we begin construction work on your property, you will receive a full refund of your deposit minus any non-refundable planning and design costs incurred (typically 10% of total project cost).
After Project Start
If you cancel after work has commenced, refund amount will be calculated based on work completed. You will be charged for all work performed plus any committed material costs.
Quality Assurance and Workmanship
We take pride in our craftsmanship and stand behind our work:
- One-Year Workmanship Warranty: We guarantee all workmanship for one year from project completion
- Material Warranties: All materials carry manufacturer warranties, which we will help you claim if needed
- Repair Guarantee: If any workmanship issues arise within the warranty period, we will repair them at no charge
Consultation and Design Services
Initial Consultations
Our initial site consultations are provided at no charge as a service to potential clients. These are complimentary and fully refundable only if you decide not to proceed with a full design service.
Custom Design Services
For comprehensive design services, the following refund terms apply:
- Full refund if you cancel within 48 hours of design service agreement
- Partial refund available after 48 hours based on design work completed
- No refund once final design plans are delivered and approved
Emergency and Rush Services
For emergency repairs and rush services, we operate under different terms:
Emergency Service Notes
Emergency repairs and rush services are generally non-refundable due to the immediate commitment of resources and scheduling adjustments required.
If you cancel an emergency service after our team has been dispatched, you will be charged for travel time and any materials already procured.
Refund Processing Timeline
Approved refunds will be processed according to the following timeline:
Step 1
Submit refund request within 30 days of cancellation or project completion
Step 2
We review and calculate refund amount within 5 business days
Step 3
Refund processed within 10-14 business days via original payment method
How to Request a Refund
To request a refund, please contact us using one of the following methods:
Required Information
When requesting a refund, please provide:
- Your original project contract or service agreement
- Project completion date or cancellation date
- Reason for refund request
- Preferred contact method for refund status updates
Contact Information
Email: melinavega@calspasummit.com
Phone: (970) 262-0100
Address: 281 Summit Dr, Dillon, CO, 80435
Dispute Resolution
We strive to resolve any concerns amicably and professionally. If you have a dispute regarding a refund or any other matter:
- Direct Communication: Contact us first to discuss your concerns
- Written Documentation: Submit your concerns in writing if needed
- Mediation: We are willing to participate in mediation if required
- Local Resolution: All disputes will be handled in Summit County, Colorado
Policy Updates
This refund policy may be updated from time to time to reflect changes in our business practices or applicable laws. We will notify all current clients of any material changes to this policy.
Last Updated: November 13, 2025
Effective Date: November 13, 2025
Policy Version: 2025.1